Gift Spirit Refund & Return Policy
1. Introduction
At Gift Spirit, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, our Refund & Return Policy outlines your options for returning items and receiving a refund.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- The return request must be made within 30 days of the purchase date.
3. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or custom-made items
- Perishable goods (e.g., food, flowers)
- Items on sale or clearance
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@giftspirit.in with your order number and reason for return.
- Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is approved.
- Ship the Item: Package the item securely and include the RMA number. Ship the item to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item.
- Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. We will notify you of the approval or rejection of your return.
5. Refunds
If your return is approved, we will process your refund as follows:
- Original Payment Method: The refund will be issued to the original payment method used for the purchase.
- Processing Time: Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or credit card issuer.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at exchanges@giftspirit.in with your order number and details of the issue. We will provide instructions for the exchange process.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@giftspirit.in. Include your order number, a description of the damage or defect, and any relevant photos. We will arrange for a replacement or refund as appropriate.
8. Shipping Costs
- Return Shipping Costs: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Exchange Shipping Costs: If you are exchanging a defective or damaged item, we will cover the shipping costs for sending you a replacement.
9. International Returns
For international orders, the return process and eligibility criteria remain the same. However, you are responsible for any customs fees, duties, or taxes associated with returning items from outside the United States.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: support@giftspirit.in
- Postal Address: Gift Spirit, Shop no 153, 1st floor, sector 31 Gurgaon, Harayana, India – 122001
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Thank you for entrusting Gift Spirit with your personal information.
Suggested text: Our website address is: https://giftspirit.in.